Booking & Cancellation

Booking & Cancellation Policy

Mushy’s provides boutique, limited-capacity pet care and experiences. Because we intentionally limit availability, confirmed reservations may prevent us from accepting another booking for the same dates.

Pet Care Bookings
Boarding, daycare, puppy training, and other pet-care reservations are considered confirmed only after all required information, agreements, and payment have been received.

Full or partial payment may be required in advance depending on the service, length of stay, holiday period, or booking type.

Regular Boarding Bookings

  • 7 or more days before check-in: Full refund
  • 3–6 days before check-in: 50% refund
  • Less than 72 hours before check-in: No refund

Holiday Boarding Bookings

  • 14 or more days before check-in: Full refund
  • 7–13 days before check-in: 50% refund
  • Less than 7 days before check-in: No refund

Changes to Reservations
Changes to confirmed dates, pickup times, drop-off times, or services are subject to availability and are not guaranteed.

Early Pickup
If a dog is picked up earlier than the confirmed reservation, unused boarding nights or reserved service time are generally non-refundable because those dates were held specifically for that booking.

Late Pickup
Pickup beyond the agreed service period may result in additional daycare, extended-care, or late-pickup charges.

Celebrations, Photoshoots & Events
Reservations, tickets, or deposits for dog celebrations, photoshoots, pop-ups, community events, and other experiences may have service-specific terms shown at the time of purchase or booking.

Unless otherwise stated, cancellations made less than 72 hours before an event, celebration, or photoshoot are non-refundable.

If Mushy’s cancels an event or experience, affected customers will be offered an appropriate refund, credit, rescheduling option, or alternative.

Health, Behavior & Safety
Pet owners are responsible for providing accurate and complete information regarding their dog’s health, vaccinations, medications, allergies, feeding requirements, behavior, temperament, and other care needs.

Mushy’s reserves the right to decline, modify, or discontinue a service when reasonably necessary for the health, safety, comfort, or welfare of a dog, other animals, people, or the care environment.

Certain pet-care services may require a meet-and-greet, intake information, vaccination records, emergency contact information, or a separate service agreement before acceptance.

Any separate boarding, daycare, training, or service agreement signed for a particular booking will also apply.