Shipping policy
This Shipping Policy applies to physical merchandise purchased through Mushy’s Pet Care LLC.
Order Processing
Orders are generally processed after payment authorization.
Processing time is separate from carrier transit time.
Estimated processing or delivery times displayed on our website are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Customized, personalized, preorder, or made-to-order products may require additional processing time.
Shipping Rates
Available shipping methods and applicable charges will be displayed during checkout when available.
Shipping costs may vary depending on the order, destination, package characteristics, carrier, and selected shipping method.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting an order.
If you discover an address error, contact Mushy’s immediately. We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier.
Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility to the extent permitted by law.
Tracking
Tracking information may be provided when available.
Carrier tracking estimates are controlled by the carrier and may change during transit.
Delays
Delivery may be affected by carrier delays, weather, holidays, transportation disruptions, high-volume periods, natural disasters, or other circumstances outside Mushy’s reasonable control.
We will make reasonable efforts to assist with shipping issues but cannot guarantee carrier delivery schedules.
Lost Packages
If tracking indicates that an order has not arrived within a reasonable period, contact us at mushys.care@gmail.com.
We may ask customers to confirm their shipping address and cooperate with a carrier investigation.
We will handle verified lost shipments in accordance with applicable law and the circumstances of the shipment.
Packages Marked Delivered
If carrier tracking shows that a package was delivered but you cannot locate it, please:
- Verify the shipping address;
- Check the property and surrounding delivery areas;
- Check with household members or neighbors where appropriate; and
- Contact the carrier.
You may also contact Mushy’s and we will provide reasonable assistance.
Damaged Shipments
If merchandise arrives damaged, retain the item and packaging and contact us promptly with your order information and photographs of the item and packaging where reasonably possible.
International Shipping
If international shipping is offered at checkout, customers may be responsible for customs duties, import taxes, brokerage charges, or other destination-country fees unless expressly stated otherwise.
International shipping availability may vary by product and destination.
Returns
Shipping-related returns are also subject to our Refund Policy.