Shipping & Returns

Shipping & Returns

We want every Mushy’s order to arrive safely and make both you and your pup happy.

Order Processing
Orders are typically processed within 2–4 business days, excluding weekends and holidays. During seasonal launches, holidays, or periods of high order volume, processing may take slightly longer.

Shipping
Available shipping methods, rates, and estimated delivery times are shown at checkout. When tracking is available, you will receive tracking information after your order ships.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside Mushy’s control.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible. Address changes cannot be guaranteed once fulfillment has begun.

Returns
Eligible physical products may be returned within 14 days of delivery.

Returned items must be unused, unworn, clean, free of pet hair, odors, stains, or damage, and in their original condition and packaging where applicable.

For hygiene and safety reasons, products that have been worn or used by a pet cannot be returned.

Non-Returnable Items
The following are generally non-returnable:

  • Used or worn pet products
  • Personalized or customized items
  • Gift cards
  • Final-sale or clearance products
  • Perishable products, food, or treats, if offered
  • Event tickets or service bookings unless otherwise stated

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact Mushy’s within 48 hours of delivery with your order number and clear photos of the item and packaging.

If the issue is confirmed, we will provide an appropriate replacement, refund, or other resolution.

Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Refunds
Once an approved return is received and inspected, any approved refund will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Exchanges
Exchanges are subject to product availability. Because some Mushy’s products are seasonal or limited edition, we cannot guarantee that the same size, design, or style will remain available.

For assistance with an order, please contact Mushy’s through our Contact page.